Refund and Returns Policy
Refund Policy
Effective Date: 1/9/2025
At Jemese LaChel Psychotherapy and Consulting LLC (DBA Grace Abides Christian Counseling), we are committed to providing high-quality digital resources and professional services. To protect the integrity of our offerings and ensure clarity for all transactions, the following refund policy applies to all purchases made through our website or directly from our business.
1. Digital Products
1.1 All Sales Are Final
- Due to the nature of digital products, all sales are final and non-refundable. This includes, but is not limited to:
- E-books
- Online courses
- Digital workbooks
- Downloadable resources
1.2 License to Use
- By purchasing a digital product, you are granted a non-transferable, non-exclusive, and revocable license to use the content for personal, non-commercial purposes only. You agree not to reproduce, distribute, or share the content without prior written consent from Jemese LaChel Psychotherapy and Consulting LLC.
1.3 Access and Delivery
- Digital products are delivered electronically. It is your responsibility to ensure that the email address and payment details provided during checkout are accurate. We are not responsible for failed delivery due to incorrect information provided by the purchaser.
1.4 Post-Purchase Risk of Loss
- Customers bear the risk of loss post-purchase. This includes but is not limited to:
- Accidental deletion of files
- Data corruption
- Unauthorized access to your downloads
- Disposal of equipment containing the downloads
- Failure to access the product within the purchased access timeframe
- This risk also applies if files are downloaded to temporary locations or if backup copies are not maintained.
1.5 Communication of Issues
- Any download issues must be communicated to info[at]jemeselachel.com within the subscription term or purchased access timeframe for resolution. Jemese LaChel Psychotherapy and Consulting LLC reserves the right to periodically remove downloads from the website without prior notice, and you are responsible for securing your purchased files.
1.6 Lifetime Access
- Lifetime access to digital products refers to access that will continue for the duration of Jemese LaChel Psychotherapy and Consulting LLC’s operations. While we strive to maintain continuous service, Jemese LaChel Psychotherapy and Consulting LLC reserves the right to cease operations at any time, with or without prior notice, due to unforeseen events such as industry shifts, legal or political changes, or macroeconomic factors beyond our control.
- By purchasing a digital product with lifetime access, you agree to indemnify, defend, and hold harmless Jemese LaChel Psychotherapy and Consulting LLC and its representatives from and against any loss, cost, or damage of any kind (including reasonable attorney fees) arising from the discontinuation of services due to uncontrollable external factors.
1.7 No Therapist-Client Relationship
- The purchase of any digital product does not constitute or establish a therapist-client relationship between you and Jemese LaChel Psychotherapy and Consulting LLC or its representatives. These products are informational and educational tools only and do not replace individualized therapeutic services or professional mental health care.
2. Services
2.1 Service Agreements
- Counseling, consulting, and mentorship services are governed by separate signed agreements. These agreements detail specific terms related to cancellations, rescheduling, and refunds. Refund requests for services will only be considered in accordance with the terms of your signed agreement.
2.2 Non-Transferability
- Service agreements are non-transferable and apply exclusively to the individual named in the contract.
2.3 Good Faith Efforts
- Jemese LaChel Psychotherapy and Consulting LLC commits to delivering services with professionalism and care. However, we do not guarantee specific outcomes or results from services rendered.
3. Payment Terms
3.1 Authorization
- By completing a purchase, you authorize Jemese LaChel Psychotherapy and Consulting LLC to charge the payment method provided for the full amount of the transaction.
3.2 Chargebacks and Disputes
- Unauthorized chargebacks will be considered a breach of this refund policy. In such cases, we reserve the right to pursue legal action and recover costs associated with the dispute, including attorney fees and collection costs.
4. Right to Refuse Service
- Jemese LaChel Psychotherapy and Consulting LLC reserves the right to refuse to sell products or services to any individual at our sole discretion, including for legal or ethical reasons. Such decisions may be made without prior notice.
5. General Exclusions
This refund policy does not apply to:
- Complimentary products or services provided as part of a promotion.
- Products or services gifted or purchased on behalf of a third party.
- Services provided without a signed agreement (e.g., informal consultations).
6. Limitation of Liability
- Jemese LaChel Psychotherapy and Consulting LLC is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our digital products or services.
- Our liability is limited to the amount paid for the specific product or service in question.
7. Amendments to this Policy
- Jemese LaChel Psychotherapy and Consulting LLC reserves the right to amend this refund policy at any time without prior notice. Any updates will be posted on our website at jemeselachel.com and will apply to transactions made after the date of amendment.
8. General Acknowledgment
By completing your purchase, you:
- Confirm that you have read, understood, and agreed to this refund policy.
- Acknowledge that purchasing a digital product does not establish a therapist-client relationship.
- Waive the right to pursue a refund, chargeback, or dispute beyond the terms explicitly stated herein.
Contact Information
For questions related to this refund policy or assistance with your purchase, please contact:
- Email: info[at]jemeselachel.com
- Website: jemeselachel.com
